ReDat system can record and analyse millions of phone calls

ReDat system can record and analyse millions of phone calls
Caption: RETIA a.s.
07 / 06 / 2018, 11:45

The Retia company from Pardubice, Czech Republic, is a leading Czech producer of world-class radar equipment and electronic systems, and belongs among the strategic enterprises of the Czech industry. Among the largest products by the Retia company for the civil sector there is the recording and analytics system ReDat.

The Retia company from Pardubice, Czech Republic, is a leading Czech producer of world-class  radar equipment and electronic systems. The company was founded in 1993 by a team of engineers and collaborators who gained experiences in the renowned Czechoslovak company Tesla Pardubice. This year Retia celebrates it’s 25th anniversary and belongs among the strategic enterprises of the Czech industry. For it’s customers in the Czech Republic and in more than 40 countries of the world it develops, produces and modernizes radars, air defence missile systems, command and control systems, recording systems, UWB localisation systems and communication systems. The international relevance of this Pardubice company is proven also by the fact that more than two thirds of it’s revenue comes from export of it’s products, in both the civil and military sectors. Among the largest products by the Retia company for the civil sector there is the recording and analytics system ReDat.

ReDat is a sofisticated system for reliable recording of a broad spectrum of communication channels carried over variable, often incompatible, technologies. ReDat has loggers capable of recording voice, data and images. These make ReDat among the most universal systems of its kind. Every logger comes with an integration tool for third-party systems, which opens a wide variety of possibilities.

The development of the system started in 1995 with the poduction of the first recording system for the radar data, and it has been extended even for commercial use with the railways, police and power plants. Today it is operated in contact centers, banks, at the airports; it is used by mobile phone operators, and with the Integrated rescue system, to monitor the phone calls in order to improve services or ensure security.

ReDat has a VoIP (Voice over Internet Protocol) Recorder which is a profesional software operated on standard server platforms for recording voice communications from various VoIP-based communication technologies. VoIP Recorder also supports recording screens, data communications and general data, including additional information for audio recordings. ReDat can record voice communication over telephone lines, radio stations, microphones. It can also record data communication on different interfaces (DVI-D, DP, USB), like for example data from radar systems, from HD displays, or it can record use of computer keyboards and mouse. The data is stored together with the exact time information for further analysis.

ReDat provides also a voice analysis with the ReDat TopicDetection, a unique software voice analysis module, designed to analyse context and content in incoming and outgoing calls. Based on understanding of the text, the module can classify the data in different cathegories according to topics, and analyse the relation between them, and visualize their presentation according to the user’s needs.

The most recent part of the ReDat system is The Cloud recording service which presents the implementation of calls recording and processing of recorded calls and their administration and quality management in a hosted virtual environment. The service includes technologies to record both digital and analogue input, safe transfer and storage and finally processing and analysis with the sophisticated user interface of the application server ReDat eXperience. The service can be expanded to include modules of quality management (content evaluation, automatic reports, etc.) and voice analysis (emotional behavior, callflow, keywords and call classification, etc.).

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